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12-Volt Automotive Technical Support

ID# 215159Posted Jan 13

WANTED $20

About Baja Designs & sPOD

Performance lighting solutions from Baja Designs have been at the forefront of off-road lighting for 25+ years. We specialize in LED light bars, LED auxiliary lights, the worlds’ first laser and auxiliary lights. Established in 2005, sPOD is a leading innovator in vehicle precision power management solutions and now a part of the Baja Designs family. We have a solution for every rider, driver, and adventurist including ATV, Motorcycle, Adventure Bike, and Truck lighting.

Why Work with Us?

The 6 Core Values at Baja Designs:

Respect- Everyone is a priority

Accountability- Regardless of title, we are all responsible for our performance, words, and actions

Personal + Professional Growth- Support each other’s individual growth so we grow as a team

Teamwork- We contribute & collaborate in a positive manner

Clear + Honest Communication- Our effective communication leads to our success

Work/Life Balance- We work to live, not live to work

Baja Designs Mission Statement
“We Manufacture industry-leading solutions that inspire off road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftmanship, consumer engagement, and providing meaningful solutions.”

Baja Designs is proud to be an equal opportunity employer. Baja Designs recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

What you can look forward to as a Baja Designs employee:
We offer competitive pay and a comprehensive benefits package including health insurance; employer paid dental, vision, disability, life, and AD&D; 401K with a generous company match; tuition assistance; holiday, vacation and paid sick time; casual work environment, and much more!

Responsibilities
- Provide technical assistance to customers on all Baja Designs & sPOD products
- Provide troubleshooting assistance to customers via phone and email on Baja Designs & sPOD items
- Assist customers with product installations
- Answer product fitment questions
- Facilitate sales over the phone/email/walk in customers
- Assist with in-bound sales inquires and upsell/cross-sell when necessary
- Communicate with the engineering department to stay up to date on the latest products
- Maintain product information material and organize for quick reference when needed
- Maintain and initiate Warranty Claims.
- Coordinate with shipping department for return of repaired orders and keep customers up to date on status.
- Identify issues with various kits and communicate customer needs to Product Development team.
- Keep up to date on new off-road vehicles and maintain knowledge on differences/updates in vehicle models.
- Record customer feedback and relay information back to designated departments.
- Understand all current and legacy products and attend all new product training.
- Promote and maintain a positive attitude to our customers while exceeding their expectations for services provided.

Candidate Requirements
- 3-5 years of customer service/sales experience preferred.
- Technical background with experience in:
- 12 VDC electrical theory
- Automotive battery and charging systems
- Wiring, Switches, and Relays
- Installation of aftermarket accessories (automotive, marine, motorcycle, etc)
- Knowledge in the off-road industry preferred.
- Willingness to learn about Baja Designs & sPOD products and accessories
- High School Diploma required or equivalent
- Excellent written and verbal communication skills (English)
- Bilingual is a plus
- MS Office Suite Intermediate Skills
-NetSuite skills are a plus
- Strong organizational skills and detail oriented
- Ability to multitask
- Strong telephone skills
- Excellent teamwork skills and experience
- Promote atmosphere of positive attitude to our customers while exceeding their expectations for services provided.

Pay: $17-20/hr Plus Commission. D.O.E.
*This role is more focused on Technical Support with opportunities of sales.

Location and Commitments
- Full-time (In Person)
-Monday- Friday; 8:30 AM - 5:30 PM
- San Marcos, CA.

What’s next?
If you fit the qualifications, we’re looking for this opportunity, you’ll be contacted to schedule a phone interview to further discuss your expectations and goals you have!

To learn more about us, please visit our website at bajadesigns.com.

Visit bajadesigns.com/careers/ to access the California Applicant Privacy Policy

Follow us on Facebook, Twitter, Instagram, LinkedIn for updates happening at Baja Designs!

Operations Manager

ID# 215013Posted Jan 07

WANTED $120,000

Operations Manager | Baja Designs/sPOD

Baja Designs/sPOD is located in San Marcos, CA and is well known for revolutionizing the off-road industry with leading lights along with precise power distribution systems.

Why Work with Us?
The 6 Core Values at Baja Designs:
Respect- Everyone is a priority
Accountability- Regardless of title, we are all responsible for our performance, words, and actions
Personal + Professional Growth- Support each other’s individual growth so we grow as a team
Teamwork- We contribute & collaborate in a positive manner
Clear + Honest Communication- Our effective communication leads to our success
Work/Life Balance- We work to live, not live to work

Baja Designs Mission Statement
“We Manufacture industry-leading solutions that inspire off road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftmanship, consumer engagement, and providing meaningful solutions.”
Baja Designs is proud to be an equal opportunity employer. Baja Designs recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

What you can look forward to as a Baja Designs employee:
We offer competitive pay and a comprehensive benefits package including health insurance; employer paid dental, vision, disability, life, and AD&D; 401K with a generous company match; tuition assistance; holiday, vacation and paid sick time; casual work environment, and much more!

What the Operations Manager at Baja Designs will do:
The Operations Manager will plan and oversee the daily manufacturing, quality control, warehousing and fulfillment operations of the organization to ensure goals and objectives are achieved. Directs and coordinates activities of the Production and Warehouse departments in processing materials, manufacturing products, and fulfilling customer orders by performing the following duties personally or through subordinate supervisors.

Core Responsibilities:
• Reviews production orders or schedules to ascertain product data such as types, quantities, and specifications of products and scheduled delivery dates to plan department operations.
• Plan and organize daily activities related to production and operations including warehouse (receiving and shipping department) as well as production and component planning / procurement responsibilities.
• Plans production operations, establishing priorities and sequences for manufacturing products.
• Prepares operational schedules and coordinates manufacturing activities to ensure production and quality of products meets specifications.
• Directs daily / weekly production meetings, ensure subordinate supervisors attend and/or are notified.
• Set production goals for Safety, Quality, Cost, Delivery, and people development.
• Ensure manufacturing standards/ KPI´s are in place and used to measure performance daily.
• Measures productivity by analyzing performance data, financial data, and activity reports.
• Develop strategies to increase productivity and set long term goals.
• Coordinates with other support departments such as human resources, finance, engineering, sales, marketing, customer service, and logistics to ensure successful production operations.
• Determines labor needs to meet production, planning and warehouse goals.
• Assists with budget preparation for operations unit.
• Coordinates with marketing and sales departments to determine pricing, timing, and number of sales promotions, and products to be sold.
• Assists with, or prepares and updates, to organization’s operations manual and policies.
• Drives continuous improvement and ensures operation standards reflect the operation
• Prepares operating reports and budgets and presents them to General Manager and CI Director.
• Build an efficient plant organization structure with clear R&R’s and drive performance.
• Oversee all aspects of the operation, shipping, and inventory.
• Establishes departments’ SOPs, and KPI´s.
• Reviews production and operating reports and resolves operational including safety and quality, manufacturing, planning and maintenance problems to ensure minimum costs and prevent operational delays.
• Inspects machines and equipment to ensure specific operational performance and optimum utilization.
• Oversees the development of and/or revises standard operational procedures and book of quality standards and observes workers to ensure compliance with standards.

Supervisory Responsibilities
Manages exempt and non-exempt manufacturing, Warehouse, planning/ purchasing, Supervisors, Leads and indirect floor personnel in the following departments:
• Receiving
• Warehouse
• Shipping
• Logistics
• Master scheduler
• Production
• Assembly /Quality Control
• Planning
• Purchasing
• ERP Implementation
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Oversees that employees are cross trained to do and know all the other job duties in the department.
• Through progression and proven success in managing the production entity, this position is planned to oversee in the future additional office departments in finance, and purchasing.
What You Bring to the Team
• Bachelor’s degree in business management or focus related field experience required.
• Manufacturing Management experience required.
• ERP knowledge is a requirement; NetSuite Oracle is a plus.
• Understand multiple types of manufacturing processes.
• Continuous Improvement and LEAN / Six sigma required.
• Management experience over Production Supervisors, Leads and Managers.
• Assembly / warehouse and planning operations experience is a plus.
• Proficient computer skills, including Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Excellent leadership, team building and management skills
• At least five to ten years of related experience required.

Pay: $120,000 per year

What’s next?
If you fit the qualifications, we’re looking for this opportunity, you’ll be contacted to schedule a phone interview to further discuss your expectations and goals you have!

To learn more about us, please visit our website at bajadesigns.com.

Visit bajadesigns.com/careers/ to access the California Applicant Privacy Policy

Follow us on Facebook, Twitter, Instagram, LinkedIn for updates happening at Baja Designs/sPOD!

Sales Support Coordinator

ID# 214635Posted Dec 18

WANTED $25

Company Overview: Baja Designs – the Scientists of Lighting. We are the industry’s leading innovator in high-performance LED lighting solutions for the off-road and automotive industry. We are passionate about providing exceptional products and experiences to our customers to inspire them to explore the unknown.

Job Overview: The Sales Support Coordinator plays a vital role in driving the efficiency and success of our B2B sales team. This critical position provides comprehensive support for the entire sales cycle, from order entry and fulfillment to customer service and administrative tasks. You will be an integral part of ensuring seamless customer experience and maximizing sales team productivity. It requires an authentic understanding of the off-road and automotive industry, organization, attention to detail and a positive attitude with a team-based mindset.

This position is only on-site in San Marcos, CA.

Responsibilities:
• Order Entry and Management: Accurately enter distributor, dealer and general sales orders into the system, ensuring all details are correct and complete.
• Order Status Updates + Communication: Maintain constant communication with customers. Provide timely updates to dealers/partner/vendors regarding the status of their orders, delivery and shipping ETAs, addressing any queries and ensuring they are informed throughout the process.
• Customer Service Excellence: Assist customers with inventory checks, shipping dates, price changes and any related inquiries to enhance customer experience and satisfaction.
• Special Requests: Expedite special requests, including rush/expedited orders and changes, coordinating with relevant departments to ensure prompt fulfillment.
• Database Management: Maintain and update customer records and database information to ensure accuracy and efficiency.
• Administrative Support: Provide valuable support to the sales department by handling various administrative tasks such as preparing reports, coordinating meetings, and managing correspondence.

Qualifications:
• Strong organizational and communication skills.
• Proficiency in relevant software and database systems – NetSuite, CRM platforms, Outlook, Excel, Monday.com, Big Commerce and others.
• Ability to handle multiple tasks and work in a fast-paced environment.

Visit bajadesigns.com/careers/ to access the California Applicant Privacy Policy

Compensation and Benefits:
We offer competitive pay and a comprehensive benefits package including health insurance after 90 days; profit sharing bonuses; optional dental, vision, disability; 401K; tuition assistance; holiday and vacation time; casual work environment.

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision insurance

Schedule:
• 8-hour shift
• Monday to Friday

Supplemental pay types:
• Commission pay

Pay: $25/hr

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