SoCal SuperTrucks is Seeking a Full-Time Customer Service / Sales Associate Responsible for Walk-In, Phone and E-Commerce Sales Inquiries as well as Outgoing Calls & Emails to Current & Potential Wholesale Clients. Knowledge of Trucks, Jeeps & Off-road Vehicles is a Must!⁠
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• Greet customers when they walk-in or call the shop; assist customers with their service or parts questions and needs.
• Provide excellent customer service by serving as the first and last point of contact for all services rendered and ensuring customer satisfaction throughout the repair process.
• Contact customers and receive authorization for all repairs, up-sales, or service changes deemed necessary after technician performs diagnostic checkout.
• Describe and suggest all optional equipment available for customer purchase. Explain fully product performance, application, and benefits to customers.
• Operate the store computer system to search for parts and maintain inventory accuracy.
• Build and maintain strong relationships with customers.
• Write estimates with labor, parts, and service pricing, including tax; prepare customer sales invoice in accordance with company procedure.
• Handle cash, credit card, and other purchasing transactions.
• Answer phone calls and promptly respond to customer inquiries through email.
• Conduct business in an ethical and professional manner.
• Keeps up-to-date on new products and services within the industry.
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Requirements⁠
• Consumer Sales Experience in a Retail Environment⁠
• Aftermarket Automotive Experience / Knowledge⁠
• Organizational & Time Management Skills a Must!⁠
• Proficient in Microsoft Office w/ Grammar & Spelling Accuracy⁠
• Must Possess a Positive Attitude & Work Well in a Team Environment⁠
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Additional Salary Information: Negotiable Based on Experience. Paid Time-Off / Holidays & Benefits Package Product & Service Discounts⁠
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E-mail resumes to [email protected]⁠
**PLEASE NO PHONE CALLS**⁠