- Provide technical assistance to customers on products purchased from Baja Designs and authorized dealers.
- Provide troubleshooting assistance to customers via phone, email, and remote support tools.
- Assist customers with product installation questions.
- Assist engineering department with first article installations.
- Gather and maintain the technical data, detailed for instructional sheets.
- Maintain product information material and organize for quick reference when needed.
- Maintain bills of materials on all Baja Designs products.
- Maintain and initiate warranty claims.
- Ship repaired orders and keep customers up to date on status.
- Identify issues with various kits and communicate customer needs to Product Development team.
- Keep up to date on new off-road vehicles and maintain knowledge on differences/updates in vehicle models.
-Record customer feedback and relay information back to designated departments.
- Assist the sales team as needed.
- Understand all current and legacy products and attend all new product training.
Requirements for the Position
- Prefer 2-5 years customer service/sales experience.
- High school diploma required or equivalent.
- Excellent English communication skills, both verbal and written.
- Strong organizational skills.
- Mechanical knowledge is preferred
- Ability to manage multiple tasks
- Strong telephone skills.
- Product and vehicle knowledge preferable; ability to learn about products and services is required.
- Teamwork skills and experience.
- Promote atmosphere of positive attitude to our customers while exceeding their expectations for services provided.
- Must be detail oriented.
- Must be flexible and have the ability to work adjustable hours.
Compensation and Benefits:
We offer competitive pay and a comprehensive benefits package including health insurance after 90 days; profit sharing bonuses; optional dental, vision, disability; 401K; tuition assistance; holiday and vacation time; casual work environment.
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