About Baja Designs & sPOD

Performance lighting solutions from Baja Designs have been at the forefront of off-road lighting for 25+ years. We specialize in LED light bars, LED auxiliary lights, the worlds’ first laser and auxiliary lights. Established in 2005, sPOD is a leading innovator in vehicle precision power management solutions and now a part of the Baja Designs family. We have a solution for every rider, driver, and adventurist including ATV, Motorcycle, Adventure Bike, and Truck lighting.

Why Work with Us?

The 6 Core Values at Baja Designs:

Respect- Everyone is a priority

Accountability- Regardless of title, we are all responsible for our performance, words, and actions

Personal + Professional Growth- Support each other’s individual growth so we grow as a team

Teamwork- We contribute & collaborate in a positive manner

Clear + Honest Communication- Our effective communication leads to our success

Work/Life Balance- We work to live, not live to work

Baja Designs Mission Statement
“We Manufacture industry-leading solutions that inspire off road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftmanship, consumer engagement, and providing meaningful solutions.”

Baja Designs is proud to be an equal opportunity employer. Baja Designs recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

What you can look forward to as a Baja Designs employee:
We offer competitive pay and a comprehensive benefits package including health insurance; employer paid dental, vision, disability, life, and AD&D; 401K with a generous company match; tuition assistance; holiday, vacation and paid sick time; casual work environment, and much more!

Responsibilities
- Provide technical assistance to customers on all Baja Designs & sPOD products
- Provide troubleshooting assistance to customers via phone and email on Baja Designs & sPOD items
- Assist customers with product installations
- Answer product fitment questions
- Facilitate sales over the phone/email/walk in customers
- Assist with in-bound sales inquires and upsell/cross-sell when necessary
- Communicate with the engineering department to stay up to date on the latest products
- Maintain product information material and organize for quick reference when needed
- Maintain and initiate Warranty Claims.
- Coordinate with shipping department for return of repaired orders and keep customers up to date on status.
- Identify issues with various kits and communicate customer needs to Product Development team.
- Keep up to date on new off-road vehicles and maintain knowledge on differences/updates in vehicle models.
- Record customer feedback and relay information back to designated departments.
- Understand all current and legacy products and attend all new product training.
- Promote and maintain a positive attitude to our customers while exceeding their expectations for services provided.

Candidate Requirements
- 3-5 years of customer service/sales experience preferred.
- Technical background with experience in:
- 12 VDC electrical theory
- Automotive battery and charging systems
- Wiring, Switches, and Relays
- Installation of aftermarket accessories (automotive, marine, motorcycle, etc)
- Knowledge in the off-road industry preferred.
- Willingness to learn about Baja Designs & sPOD products and accessories
- High School Diploma required or equivalent
- Excellent written and verbal communication skills (English)
- Bilingual is a plus
- MS Office Suite Intermediate Skills
-NetSuite skills are a plus
- Strong organizational skills and detail oriented
- Ability to multitask
- Strong telephone skills
- Excellent teamwork skills and experience
- Promote atmosphere of positive attitude to our customers while exceeding their expectations for services provided.

Pay: $17-20/hr Plus Commission. D.O.E.
*This role is more focused on Technical Support with opportunities of sales.

Location and Commitments
- Full-time (In Person)
-Monday- Friday; 8:30 AM - 5:30 PM
- San Marcos, CA.

What’s next?
If you fit the qualifications, we’re looking for this opportunity, you’ll be contacted to schedule a phone interview to further discuss your expectations and goals you have!

To learn more about us, please visit our website at bajadesigns.com.

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