SoCal SuperTrucks is Seeking a Full-Time Customer Service / Sales Associate Responsible for Walk-In, Phone and E-Commerce Sales Inquiries as well as Outgoing Calls & Emails to Current & Potential Wholesale Clients. Knowledge of Trucks, Jeeps & Off-road Vehicles is a Must! • Greet customers when they walk-in or call the shop; assist customers with their service or parts questions and needs. • Provide excellent customer service by serving as the first and last point of contact for all services rendered and ensuring customer satisfaction throughout the repair process. • Contact customers and receive authorization for all repairs, up-sales, or service changes deemed necessary after technician performs diagnostic checkout. • Describe and suggest all optional equipment available for customer purchase. Explain fully product performance, application, and benefits to customers. • Operate the store computer system to search for parts and maintain inventory accuracy. • Build and maintain strong relationships with customers. • Write estimates with labor, parts, and service pricing, including tax; prepare customer sales invoice in accordance with company procedure. • Handle cash, credit card, and other purchasing transactions. • Answer phone calls and promptly respond to customer inquiries through email. • Conduct business in an ethical and professional manner. • Keeps up-to-date on new products and services within the industry. Requirements • Consumer Sales Experience in a Retail Environment • Aftermarket Automotive Experience / Knowledge • Organizational & Time Management Skills a Must! • Proficient in Microsoft Office w/ Grammar & Spelling Accuracy • Must Possess a Positive Attitude & Work Well in a Team Environment Additional Salary Information: Negotiable Based on Experience. Paid Time-Off / Holidays & Benefits Package Product & Service Discounts E-mail resumes to [email protected] **PLEASE NO PHONE CALLS**
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