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SoCal SuperTrucks is Seeking a Full-Time Customer Service / Sales Associate Responsible for Walk-In, Phone and E-Commerce Sales Inquiries as well as Outgoing Calls & Emails to Current & Potential Wholesale Clients. Knowledge of Trucks, Jeeps & Off-road Vehicles is a Must!â â â€¢ Greet customers when they walk-in or call the shop; assist customers with their service or parts questions and needs. â€¢ Provide excellent customer service by serving as the first and last point of contact for all services rendered and ensuring customer satisfaction throughout the repair process. â€¢ Contact customers and receive authorization for all repairs, up-sales, or service changes deemed necessary after technician performs diagnostic checkout. â€¢ Describe and suggest all optional equipment available for customer purchase. Explain fully product performance, application, and benefits to customers. â€¢ Operate the store computer system to search for parts and maintain inventory accuracy. â€¢ Build and maintain strong relationships with customers. â€¢ Write estimates with labor, parts, and service pricing, including tax; prepare customer sales invoice in accordance with company procedure. â€¢ Handle cash, credit card, and other purchasing transactions. â€¢ Answer phone calls and promptly respond to customer inquiries through email. â€¢ Conduct business in an ethical and professional manner. â€¢ Keeps up-to-date on new products and services within the industry. â Requirementsâ â€¢ Consumer Sales Experience in a Retail Environmentâ â€¢ Aftermarket Automotive Experience / Knowledgeâ â€¢ Organizational & Time Management Skills a Must!â â€¢ Proficient in Microsoft Office w/ Grammar & Spelling Accuracyâ â€¢ Must Possess a Positive Attitude & Work Well in a Team Environmentâ â Additional Salary Information: Negotiable Based on Experience. Paid Time-Off / Holidays & Benefits Package Product & Service Discountsâ â E-mail resumes to [email protected]â **PLEASE NO PHONE CALLS**â
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