Company Overview: Baja Designs – the Scientists of Lighting. We are the industry’s leading innovator in high-performance LED lighting solutions for the off-road and automotive industry. We are passionate about providing exceptional products and experiences to our customers to inspire them to explore the unknown.

Job Overview: The Sales Support Coordinator plays a vital role in driving the efficiency and success of our B2B sales team. This critical position provides comprehensive support for the entire sales cycle, from order entry and fulfillment to customer service and administrative tasks. You will be an integral part of ensuring seamless customer experience and maximizing sales team productivity. It requires an authentic understanding of the off-road and automotive industry, organization, attention to detail and a positive attitude with a team-based mindset.

This position is only on-site in San Marcos, CA.

Responsibilities:
• Order Entry and Management: Accurately enter distributor, dealer and general sales orders into the system, ensuring all details are correct and complete.
• Order Status Updates + Communication: Maintain constant communication with customers. Provide timely updates to dealers/partner/vendors regarding the status of their orders, delivery and shipping ETAs, addressing any queries and ensuring they are informed throughout the process.
• Customer Service Excellence: Assist customers with inventory checks, shipping dates, price changes and any related inquiries to enhance customer experience and satisfaction.
• Special Requests: Expedite special requests, including rush/expedited orders and changes, coordinating with relevant departments to ensure prompt fulfillment.
• Database Management: Maintain and update customer records and database information to ensure accuracy and efficiency.
• Administrative Support: Provide valuable support to the sales department by handling various administrative tasks such as preparing reports, coordinating meetings, and managing correspondence.

Qualifications:
• Strong organizational and communication skills.
• Proficiency in relevant software and database systems – NetSuite, CRM platforms, Outlook, Excel, Monday.com, Big Commerce and others.
• Ability to handle multiple tasks and work in a fast-paced environment.

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Compensation and Benefits:
We offer competitive pay and a comprehensive benefits package including health insurance after 90 days; profit sharing bonuses; optional dental, vision, disability; 401K; tuition assistance; holiday and vacation time; casual work environment.

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision insurance

Schedule:
• 8-hour shift
• Monday to Friday

Supplemental pay types:
• Commission pay

Pay: $25/hr