JOB SUMMARY

The sales/customer service representative achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. Personally contacts and secures new business accounts/customers.

RESPONSIBILITIES

o Establishes, develops and maintains business relationships with current
customers and prospective customers in the assigned territory/market
segment to generate new business for the organization’s
products/services.
o Makes telephone calls and in-person visits and presentations to existing
and prospective customers.
o Researches sources for developing prospective customers and for
information to determine their potential.
o Develops clear and effective written proposals/quotations for current and
prospective customers.
o Expedites the resolution of customer problems and complaints.
o Coordinates sales effort with marketing, sales management, accounting,
logistics and technical service groups.
o Analyzes the territory/market’s potential and determines the value of
existing and prospective customers’ value to the organization.
o Creates and manages a customer value plan for existing customers
highlighting profile, share and value opportunities.
o Identifies advantages and compares organization’s products/services.
o Plans and organizes personal sales strategy by maximizing the Return on
Time Investment for the territory/segment.
o Supplies management with oral and written reports on customer needs,
problems, interests, competitive activities, and potential for new products
and services.
o Keeps abreast of product applications, technical services, market
conditions, competitive activities, advertising and promotional trends
through the reading of pertinent literature and consulting with marketing
and technical service areas.

EDUCATION / EXPERIENCE REQUIREMENTS

o This position requires a high school diploma or equivalent
o One year of experience in a customer service in manufacturing
environment (Preferred)

SKILLS AND ABILITY EXPECTATIONS

o Excellent customer service skills
o Excellent verbal and written communication skills with the ability to
communicate clearly and effectively in all situations
o Be a fast learner, cheerful, with a positive attitude
o Knowledge of retail computer systems, a plus.
o A commitment to service excellence and customer satisfaction
o A strong team player yet still able to work independently with minimal
supervision
o Excellent communication skills, exceptional organizational ability, high
attention to detail, and ability to multi-task
o Bilingual is a big plus